HOUSING SECTOR

emh group Performance Index

An evidence-led view of how emh group performs for residents.

COMING SOON

ABOUT THE LANDLORD

About emh group

emh group is a housing and care provider operating across the East Midlands. Its businesses provide affordable homes for rent and ownership, housing management and maintenance, and specialist care and support services. The group works with local partners to develop new homes and support residents and communities.

Landlord type Housing and care group with a registered housing association parent

Registration East Midlands Housing Group Limited — Regulator of Social Housing: L4530

Homes owned 19,389 social housing homes — 2026 Statistical Data Return, as reported by the regulator

Homes managed Data being verified — separate management total

Operating area East Midlands

Regulatory grades C1 / G1 / V2 — judgement published 12 August 2026; consumer assessment August 2026, governance and viability assessments March 2026

LEADERSHIP

Senior leadership

Group Chief Executive Charley Gibbons

Executive Director of Housing and Development and Deputy Chief Executive Chris Jones

Executive Director of Quality Homes Ian Davies

Executive Director of People and Strategy Joanne Tilley

Executive Director of Care and Support Ruth Jennings

Executive Director of Finance Geoff Clarke

Group Chair Danielle Oum

RESIDENT INFORMATION

Contact emh group

Official routes for residents to contact their landlord, report repairs, manage their tenancy and make complaints.

Telephone

0300 123 6000 Monday, Wednesday, Thursday and Friday, 8am–4pm; Tuesday, 10am–4pm. Emergency repair calls are handled outside these hours.

Email

customerservices@emh.co.uk

Official website

Visit emh

Contact and enquiries

Contact information and online enquiries Residents can also use MyHomeOnline to manage their account and request services.

Repairs

Repairs information and reporting Emergency repairs: call 0300 123 6000. Emergency telephone cover is available 24 hours a day.

Complaints

Complaints and feedback Email complaints@emh.co.uk or use the online form. Residents can also seek advice from the Housing Ombudsman Service.

Postal address

emh
Memorial House
Stenson Road
Coalville
Leicestershire
LE67 4JP

HOUSING SECTOR REPORTING

Latest on emh group

Housing Sector reporting and analysis relating to emh group.

HOUSING SECTOR REPORTING

emh group reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

COMING SOON

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