Cross Keys Homes, are a commercial business with a social heart, managing 11,000 properties across the East of England for social housing, shared ownership, private rent and leasehold. Cross Keys Homes are also building more homes, creating 1,300 new homes since 2004 and completing a further 1,500 by 2018. But Cross Keys Homes claim to be more than just a landlord. They create opportunities that change lives, by making neighbourhoods thriving and vibrant places to live in, by investing in communities and people.

Cross Keys Homes are also Peterborough’s largest provider of independent living, providing our LifeLine alarm, community care, sheltered housing and extra care to help people stay safe in their own homes.

RSH Narrative Regulatory Judgement

• Provider: Cross Keys Homes Limited

• Regulatory code: LH4428

• Publication date: 15 November 2022

• Governance grade: G1

• Viability grade: V2

• Reason for publication: Viability regrade

• Regulatory route: Stability Check and Reactive Engagement

Regulatory judgement

This regulatory judgement regrades our previous assessment of Cross Keys Homes Limited’s financial viability from V1 to V2 and confirms its existing G1 grade for governance.

The regulator continues to have assurance that Cross Keys Homes Limited (Cross Keys) complies with the financial viability elements of the Governance and Financial Viability Standard and that its financial plans are consistent with, and support, its financial strategy. Cross Keys has an adequately funded business plan with sufficient security in place.

Cross Keys is investing in its existing homes and has a committed programme of development. Sales, including Low Cost Home Ownership units, form part of Cross Keys’ development programme, exposing it to housing market risk. The inclusion of this investment, coupled with the current economic uncertainty in relation to inflation and interest rates, means that Cross Keys has less financial headroom and reduced capacity to respond to adverse events.

The regulator’s assessment of Cross Keys’ compliance with the governance elements of the Governance and Financial Viability Standard remains unchanged. On the basis of the Stability Check, the regulator has concluded that there is no evidence to indicate a change to Cross Keys’ current governance grading.

Housing Ombudsman

Cross Keys Homes Limited (202003275)

This complaint is about the landlord’s response to the resident’s concerns regarding the following issues: The compensation offered for belongings damaged by damp and mould at her previous property. Duplication of rent resulting in rent arrears in 2019. The additional cleaning and decorating required at her new property prior to her moving in December 2019. Re-using the laminate flooring that was gifted by the landlord whilst she was at her previous property in 2019. The contact arrangements imposed by landlord.

Cross Keys Homes Limited (202103985)

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.