Cottsway like so many Housing Associations claim to put their customers are at the heart of everything they do. Cottsway work to create great homes and sustainable communities where people really want to live. With more than 5,000 homes, they are passionate about providing great quality affordable housing and building thriving communities. They provide housing for over 10,000 people and want to do more. Cottsway seek to continually improve their core services and to meet the needs of new customers. Working with their residents, they want to develop new services and support, providing them with opportunities to enhance their lives and build thriving communities.
RSH Strapline judgement
Provider: Cottsway Housing Association Limited
Name or Reg Code change details: None
Regulatory code: L4312
Publication date: 3 November 2021
Governance grade: G1
Viability grade: V1
Regulatory route: Stability Check
Housing Ombudsman
Cottsway Housing Association Limited (201914012)
The complaint is about the landlord’s response to the resident’s request to be allowed to retain CCTV he had installed prior to seeking its permission.
Cottsway Housing Association Limited (202012186)
The complaint is about the landlord’s handling of antisocial behaviour (ASB) perpetrated by its residents.
Cottsway Housing Association Limited (202000991)
The complaint is about: The landlord’s response to the resident’s report of her neighbour’s shed causing damage to her garden and restricting natural light to her property. The landlord’s handling of the associated complaint.
Cottsway Housing Association Limited (202002051)
This complaint is about the landlord’s handling of the resident’s reports of mould growth in his property.
Cottsway Housing Association Limited (202119656)
The complaint is about: The condition of the property when it was let. The landlords handling of the resident’s request for compensation for items damaged in a flood. The number of reported repair issues following the installation of a new heating system in 2011.
Cottsway Housing Association Limited (202113909)
The complaint is about the landlord’s response to the resident’s reports of a leak and her subsequent request for compensation.