Community Gateway Association (CGA) is a not-for-profit community business, set up to meet the housing needs of people in Preston and the surrounding areas. A housing association providing high quality homes for people in need, CGA is also about creating friendly communities, where people want to live. Community Gateway claim their uniqueness centres on the fact that they were the first Housing Association based on the Community Gateway Model. On the 28th November 2005 the "yes" vote signified the beginning of Community Gateway as a large-scale voluntary transfer organisation created by the transfer of Preston City Council’s 6,500 properties.
RSH Strapline judgement
Provider: Community Gateway Association Limited
Name or Reg Code change details: None
Regulatory code: L4457
Publication date: 15 December 2021
Governance grade: G1
Viability grade: V1
Regulatory route: Stability Check
Housing Ombudsman
Community Gateway Association Limited (201904880)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB): between 2010 and February 2019. from February 2019 to September 2019. The Ombudsman has also investigated the landlord’s complaint handling.
Community Gateway Association Limited (202015749)
The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: the resident’s complaint is about the landlord stating that he was abusive in a telephone call; and Complaint Three: the resident’s complaint is about the landlord making an unannounced visit to his property.
Gateway Housing Association Limited (202117769)
The complaint is about: The level of compensation offered by the landlord for its handling of a water leak into the resident’s property. The landlord’s record keeping and complaint handling.
Gateway Housing Association Limited (202114470)
The complaint is about: The landlord’s administration of the resident’s service charge. The landlord’s complaints handling.