Clarion - the country’s largest housing association providing a home to 350,000 people nationwide. If ever an argument was needed as to why Housing Associations should not be allowed to grow beyond a certain size this is it.
Clarion build more than 2,000 new homes a year and through Clarion Futures (their charitable foundation) and claim to provide opportunities for their residents to “thrive – supporting people into work, improving neighbourhoods and focusing on sustainability”.
RSH Narrative Regulatory Judgement
Provider: Clarion Housing Group Limited
Regulatory code: LH4087
Publication date: 15 November 2022
Governance grade: G1
Viability grade: V2
Reason for publication: Viability regrade
Regulatory route: Stability Check and Reactive Engagement
Regulatory judgement
This regulatory judgement regrades our previous assessment of Clarion Housing Group Limited’s viability from V1 to V2 and confirms its existing G1 grade for governance.
The regulator has assurance that Clarion Housing Group Limited (Clarion) complies with the financial viability elements of the Governance and Financial Viability Standard and that its financial plans are consistent with, and support, its financial strategy. Clarion has adequate unutilised loan facilities, sufficient asset security and liquidity and is forecast to continue to meet its financial covenants.
Clarion is increasing its investment in existing homes while delivering a significant development programme. Delivering this investment coupled with the current economic uncertainty in relation to inflation and interest rates reduces Clarion’s capacity to respond to adverse events.
The regulator’s assessment of Clarion’s compliance with the governance elements of the Governance and Financial Viability Standard remains unchanged. On the basis of the Stability Check, the regulator has concluded that there is no evidence to indicate a change to Clarion’s current governance grading. In line with our planned regulatory approach, we will be undertaking an In Depth Assessment early in 2023.
Housing Ombudsman
Clarion Housing Association Limited (202002136)
The resident, via his representative, complains about the landlord’s handling of: Matters relating to an asbestos incident in January 2018. A formal complaint made by the representative in June 2018. The Delegated Authority (DA) process. An offer of compensation in 2018 Compensation paid in 2020. Requests for information. The handling of the 2020 formal complaint. The resident also complains that the landlord has discriminated against him by failing to accommodate his disabilities.
Clarion Housing Association Limited (202015582)
The complaint is about the landlord’s handling of the resident’s complaint about a leak in her home and her request for compensation for the damage it caused.
Clarion Housing Association Limited (202009298)
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) noise nuisance.
Clarion Housing Association Limited (202007620)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from their neighbour. The type of tenancy the resident has. The landlord’s handling of a mutual exchange. The landlord’s complaint handling.
Clarion Housing Association Limited (202107040)
The complaint is about:
Clarion Housing Association Limited (202010433)
The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her subsequent formal complaint about the matter.
Clarion Housing Association Limited (202016007)
The resident complains about: The landlord’s response to his reports of damp and mould in his property from 2017 to 2019, a complaint about which was escalated through the landlord’s complaint procedure in 2019. The landlord’s response to his reports of damp and mould in his property, a complaint about which was escalated through the landlord’s complaint procedure in 2020-21.
Clarion Housing Association Limited (202101301)
The complaint is about the landlords handling of water ingress from the resident’s roof. the subsequent complaint about the roof repair.
Clarion Housing Association Limited (202014874)
The complaint is about: The landlord's handling of the resident's concerns regarding nuisance from her neighbour's cats. The landlord’s complaint handling.
Clarion Housing Association Limited (202117493)
The complaint is about: The landlord’s handling of roof repairs to address water leaks; and The damage the leaks caused to the resident’s belongings.
Clarion Housing Association Limited (202100601)
REPORT COMPLAINT 202100601 Clarion Housing Association Limited 7 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202101610)
The complaint is about the landlord’s response to the resident’s reports that two of her bicycles had been stolen from a communal bicycle shed. The complaint is also about the landlord’s response to the resident’s reports regarding: ongoing antisocial behaviour (ASB) in the communal areas at the estate; a flood at her property; grounds maintenance at the estate; her request for a management move. The complaint also includes the landlord’s complaints handling.
Clarion Housing Association Limited (202015995)
The complaint is about: T he landlord‘s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s response to the resident’s request for compensation in relation to a leak in his bathroom in January 2018.
Clarion Housing Association Limited (202010581)
The complaint concerns the landlord’s: handling of the kitchen replacement works including its communication with the resident. response to the resident’s reports of staff attending his property without identification or prior notice. complaint handling.
Clarion Housing Association Limited (202012064)
The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement.
Clarion Housing Association Limited (202107098)
REPORT COMPLAINT 202107098 Clarion Housing Association Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202010520)
REPORT COMPLAINT 202010520 Clarion Housing Association Limited 7 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202003749)
This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures whilst handling a loss of hot water to the property, the resident’s transfer of ownership and her subsequent complaint; The landlord’s handling of repairs to the building’s entry system, along with resident’s request to establish delegated authority for her representative.
Clarion Housing Association Limited (202015970)
The complaint is about the landlord’s: Response to the resident’s reports of damage to the property’s front door. Delay in setting up the resident’s rent and service charge account. Complaint handling.
Clarion Housing Association Limited (202012888)
REPORT COMPLAINT 202012888 Clarion Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202108764)
The complaint is about the landlord’s handling of: Its staff’s communication about the resident. The resident’s personal data.
Clarion Housing Association Limited (202107827)
The complaint is about the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed for his lost items and costs from being decanted as a result of a leak.
Clarion Housing Association Limited (202016709)
REPORT COMPLAINT 202016709 Clarion Housing Association Limited 6 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202101785)
REPORT COMPLAINT 202101785 Clarion Housing Association Limited 5 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202015148)
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from his neighbour. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202008587)
The complaint is about: The level of service charges and the affordability of those charges. Issues with the correct level of estimated charges and billing in previous years. The cost level for estate services not being fair in comparison to other developments and their service charges. General concerns about the landlord’s complaint handling.
Clarion Housing Association Limited (202014623)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s associated complaint handling.
Clarion Housing Association Limited (202110940)
The complaint is about the landlord’s response to the resident’s reports of noise from a neighbour.
Clarion Housing Association Limited (202100430)
The complaint refers to: The landlord’s handling of repairs needed to the resident’s fence following damage caused by a neighbour. The landlord’s handling of the resident’s associated complaint.
Clarion Housing Association Limited (201906262)
The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation for this.
Clarion Housing Association Limited (202103372)
The complaint is about: The landlord’s response to the resident’s reports of staff conduct during a telephone call in May 2020. The landlord’s response to the resident’s reports of staff conduct during an inspection on 13 January 2021. The landlord’s response to the resident’s reports of a contractor attending her property with symptoms of corona virus. The landlord’s response to the resident’s reports of a loss of hot water and heating. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202017448)
The complaint is about the landlord’s response to the resident’s reports that the property is too cold – due to the location and operation of the Auto Opening Vent (AOV) system.
Clarion Housing Association Limited (202016236)
The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping in relation to this case.
Clarion Housing Association Limited (202012797)
This complaint is about the landlord's response to the resident’s reports of Anti-social behaviour (ASB) and his request for a management transfer.
Clarion Housing Association Limited (202013193)
The complaint concerns the landlord’s handling of:
Clarion Housing Association Limited (202102434)
The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment.
Clarion Housing Association Limited (202009639)
The resident complains about the landlord’s response to her reports of repairs required at the property.
Clarion Housing Association Limited (202014589)
The complaint is about the landlord’s response to the resident’s reports about service charges and communal cleaning and maintenance.
Clarion Housing Association Limited (202101927)
The complaint is about the: level of grounds maintenance service charges. landlord’s response to the resident’s concerns about the standard of the grounds maintenance.
Clarion Housing Association Limited (201907892)
The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s previous property.
Clarion Housing Association Limited (201908255)
The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint.
Clarion Housing Association Limited (202015742)
REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Clarion Housing Association Limited (202012470)
The complaint is about the resident’s concerns that the landlord disclosed information about them to a neighbour.
Clarion Housing Association Limited (202119040)
The complaint is about the landlord’s response to a squirrel infestation.
Clarion Housing Association Limited (202106169)
The complaint concerns: The length of time scaffolding was erected outside the property. The associated formal complaint into the matter.
Clarion Housing Association Limited (202008559)
The complaint concerns the landlord’s administration of the service charge account, specifically in respect of charges for communal works which were added to the 2018 service charge and were not needed and did not go ahead.
Clarion Housing Association Limited (202008909)
The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020.
Clarion Housing Association Limited (202112683)
The complaint is about the landlord’s response to the resident’s reports of a leak from the roof of the property.
Clarion Housing Association Limited (202102291)
The complaint is about the landlord’s: Response to reports of repairs required to the: Conservatory. Shed. Complaint handling.
Clarion Housing Association Limited (202114535)
The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy offer process in 2019. The landlord sending the resident details about another tenant during the stage one complaint response. The landlord’s decision to not to allow the resident to purchase her current property through the Right-to-Buy scheme. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202013901)
The resident complains about the landlord’s handling of her concerns regarding damp and mould at her property.
Clarion Housing Association Limited (202106696)
This complaint is about the landlord’s handling of: the resident’s request for her internal doors to be adapted; the resident’s report of an unsafe driveway; the resident’s reports of internal repairs needed to the property; the related complaint.
Clarion Housing Association Limited (202007394)
The complaint concerns the landlord’s handling of: Damage caused by leaks from the upstairs flat and a decant. Reports of damage caused by operatives to flooring whilst relocating an electrical socket. Reports of staff not wearing face masks. The related complaint.
Clarion Housing Association Limited (202011806)
The complaint is about the landlord’s handling of: The issuing of a final warning letter to the resident following her anti-social behaviour (‘ASB’) reports and counter allegations. The resident’s request to be rehoused.
Clarion Housing Association Limited (202108504)
The complaint is about the landlord's response to the resident’s concerns regarding the condition of the property’s back door and the landlord’s handling of the associated formal complaint.
Clarion Housing Association Limited (202119560)
The complaint is about the landlord’s handling of repairs to a window.
Clarion Housing Association Limited (202007842)
The complaint is about the landlord’s handling of the resident’s request for rehousing.
Clarion Housing Association Limited (202122853)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen sink and cabinet.
Clarion Housing Association Limited (202116449)
This complaint is about the landlord’s handling of: the resident’s reports of water ingress to his living room; the related complaint.
Clarion Housing Association Limited (202014288)
The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following a decant for repairs.
Clarion Housing Association Limited (202013129)
The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be re-housed under the management transfer process.
Clarion Housing Association Limited (202014927)
This complaint is about the properties offered by the landlord via its management transfer process. The related complaint handling.
Clarion Housing Association Limited (202108929)
The complaint is about the level of compensation that the landlord has offered to the resident for the delay in repairing a faulty external door that did not lock.
Clarion Housing Association Limited (202012087)
The complaint is about the landlord’s handling of the resident’s: Reports of a rat infestation. Repairs including damp and mould. Requests for a rent refund and to be rehoused.
Clarion Housing Association Limited (202011935)
The complaint concerns: The landlord’s response to reports of a chip in the bath. The landlord’s assertion that the resident is not permitted access to communal areas. The landlord’s failure to tell the resident of the sinking fund she would need to contribute to when the property was sold to her. The landlord’s complaints handling.
Clarion Housing Association Limited (202103089)
The complaint concerns damage to the resident’s possessions.
Clarion Housing Association Limited (202102695)
The complaint concerns the landlord’s handling of: The resident’s reports of a pest infestation in his property. The associated formal complaint.
Clarion Housing Association Limited (202103104)
The complaint concerns information provided by the landlord relating to car parking outside the resident’s property.
Clarion Housing Association Limited (202017590)
The resident complained about the landlord’s response to their reports about:
Clarion Housing Association Limited (202113685)
The complaint concerns the landlord’s response to the resident’s reports about the dividing fence in her garden. The landlord’s complaints handling has also been investigated.
Clarion Housing Association Limited (202013334)
The resident has complained about the replacement of her windows.
Clarion Housing Association Limited (202116441)
The complaint is about: The landlord’s response to the resident’s report of a leak and the level of compensation offered. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202015561)
REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202119314)
The complaint concerns the landlords handling of the resident’s request for a refund of service charges.
Clarion Housing Association Limited (202123275)
The complaint concerns whether or not the resident is liable for “water hygiene” service charges.
Clarion Housing Association Limited (201910195)
The resident complained about the landlord’s handling of: repairs to her roof. repairs to address damp and mould. repairs to address cracking. her associated complaint.
Clarion Housing Association Limited (201915413)
The complaint is regarding: The landlord’s administration of the resident’s service charge and rent account. The reasonableness and level of the resident’s service charges.
Clarion Housing Association Limited (202102780)
The complaint is about the landlord’s handling of: The resident’s concerns about the communal window cleaning service. The resident’s concerns about its lack of communal cleaning services and its administration of her service charges for these.
Clarion Housing Association Limited (201915800)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Clarion Housing Association Limited (202014005)
The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.
Clarion Housing Association Limited (202120354)
The complaint concerns the resident’s liability for rent following the end of the tenancy.
Clarion Housing Association Limited (202120606)
The complaint concerns the level of rent being charged in relation to the type of tenancy agreement.
Clarion Housing Association Limited (202105772)
The complaint is about the landlord’s handling of: The resident’s request for her laminate and vinyl flooring to be replaced. The resident’s report of no heating and hot water following a leak in her property. The reports of damp and mould in her property following the leak, and damage to her front door. The associated complaint.
Clarion Housing Association Limited (202004806)
The complaint is about the landlord’s response to the resident’s reports about: handling of a boiler installation, moving a carbon monoxide detector, replacement of a rusty radiator, bathroom wall cracks, replacement of a towel handle, and replacement of a vacuum cleaner. holes around the boiler. This Service has also investigated the landlord’s complaints handling.
Clarion Housing Association Limited (202008232)
The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling.
Clarion Housing Association Limited (202013071)
The complaint is about the landlord’s response to the resident’s reports of her neighbours keeping dogs.
Clarion Housing Association Limited (202005632)
The complaint is regarding: An increase in the resident’s service charges. The landlord’s administration of the resident’s service charge account. The landlord’s handling of the resident’s requests for information regarding his service charges. The landlord’s complaint handling.
Clarion Housing Association Limited (202005810)
The complaint is about the landlord’s:
Clarion Housing Association Limited (202002302)
REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Clarion Housing Association Limited (202002914)
The complaint is about the landlord’s handling of the resident’s: concerns about the removal of a walkway gate; associated formal complaint.
Clarion Housing Association Limited (202001842)
The complaint is about the delays in handling reported repairs and the overall handling of the complaint.
Clarion Housing Association Limited (202008803)
This complaint is about the landlord handling of a refund on the resident’s rent account.
Clarion Housing Association Limited (202009303)
The complaint is about the landlord’s response to the resident’s: concerns about the designation of her property as a three-bedroom rather than a two-bedroom house. request for a rent refund in view of this. concern that she had raised this issue with the landlord in 2017 but it had not been resolved. claim that she should not be paying the “bedroom tax.” associated complaint.
Clarion Housing Association Limited (202002244)
The complaint is about the landlord’s: refusal to repair a dividing fence at the resident’s property; handling of the associated formal complaint.
Clarion Housing Association Limited (201910091)
REPORT COMPLAINT 201910091 Clarion Housing Association Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (201915053)
The complaint is about the landlord’s response to the resident’s reports about the condition of the shared garden.
Clarion Housing Association Limited (201806894)
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour.
Clarion Housing Association Limited (202000626)
The resident has complained that: The landlord took too long to complete repairs to the roof. The landlord had not addressed all the outstanding repairs or complaint issues by the time of the final response. The landlord provided poor customer service during the repairs and complaint procedure. The cost of the Section 20 works was too high, and the resident had not been consulted about the works or the cost.
Clarion Housing Association Limited (202009259)
This complaint is about the landlord’s handling of the resident’s reports of repairs needed to a kitchen tap.
Clarion Housing Association Limited (202000007)
REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (201901431)
The complaint is about the landlord’s handling of repairs to the communal lift at the property.
Clarion Housing Association Limited (202004595)
REPORT COMPLAINT 202004595 Clarion Housing Association Limited 14 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (201915302)
The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the resident’s request for compensation, following his reports about the condition of the second property and his termination of the tenancy.
Clarion Housing Association Limited (202101750)
This complaint is about the landlord’s handling of: the resident’s reports of repairs needed at the property; the resident’s reports of mould growth to windows and kitchen pipework; the resident’s reports of rats entering his garden from a neighbour’s garden; the related complaint.
Clarion Housing Association Limited (201906498)
The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s guttering, patio door, boiler, wet room and damp and mould.
Clarion Housing Association Limited (202002867)
The complaint is about the length of time taken by the landlord to identify the source of a leak into the leaseholder’s property, causing damage to the property and a loss of rental income.
Clarion Housing Association Limited (202003710)
The complaint is about: The landlord’s response to the resident’s daughter’s enquiries about service charges between 2012 and 2019; and The landlord’s complaints handling
Clarion Housing Association Limited (201809309)
The complaint is about: the landlord’s response to reports of problems with the boiler; and complaint handling.
Clarion Housing Association Limited (202003359)
The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler repair.
Clarion Housing Association Limited (201810771)
REPORT COMPLAINT 201810771 Clarion Housing Association Limited 12 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]
Clarion Housing Association Limited (202000218)
The complaint is about the landlord’s:
Clarion Housing Association Limited (201913880)
The complaint is about the landlord’s handling of the resident’s: report of a leak into his property; associated formal complaint.
Clarion Housing Association Limited (202000800)
The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.
Clarion Housing Association Limited (202001660)
The complaint is about the landlord’s:
Clarion Housing Association Limited (202002439)
The complaint is about: The landlord’s response to two leaks in the property including the length of time taken by it to resolve these matters. The landlord’s response to the resident’s request for compensation for the damage to his personal belongings, distress and inconvenience. The landlord’s handling of the decant and decision not to offer a second decant.
Clarion Housing Association Limited (201901347)
The complaint is about the landlord’s response to reports of: broken paving slabs; defective street lighting; and complaint handling.
Clarion Housing Association Limited (202003544)
The complaint refers to: The landlord’s administration of the resident’s rent account. The resident’s concerns in relation to a repair needed to her stairs.
Clarion Housing Association Limited (202000084)
The complaint is about the landlord’s decision to remove the resident’s light and fan fitting to resolve issues with the property’s electrical supply.
Clarion Housing Association Limited (202008288)
The complaint is about the landlord’s handling of: the allocation of the resident’s parking space. the resident’s reports of antisocial behaviour (“ASB”) by her neighbours. the resident’s concerns regarding the conduct of the landlord’s staff.
Clarion Housing Association Limited (201910698)
The complaint is about: The landlord’s response to reports of repairs at the property. The landlord’s response to reports of the build-up of litter around the building and car park. The landlord’s refusal to compensate the resident for the increase in her utility bills. The associated formal complaints into these matters.
Clarion Housing Association Limited (202004382)
The complaint is about the landlord’s: Response to the resident’s request for a new front door. Response to the resident’s request to replace the gas fire. Complaint handling.
Clarion Housing Association Limited (202006786)
The complaint is regarding: The landlord’s handling of repairs to the resident’s pathway and manhole covers on his property. The landlord’s handling of repairs to the resident’s guttering. The landlord’s complaint handling.
Clarion Housing Association Limited (202008798)
The complaint is about: - The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the resident’s request that the landlord repair a communal fence. The landlord’s handling of the resident’s report of mould, including in relation to the installation of an extractor fan. The landlord’s response to the resident’s request for assistance with her move. The landlord’s complaint handling.
Clarion Housing Association Limited (202010222)
The complaint is about the landlord’s: response to the resident’s reports concerning damp and mould at the property. complaints handling.
Clarion Housing Association Limited (202106023)
REPORT COMPLAINT 202106023 Clarion Housing Association Limited 16 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202001388)
This complaint is about the landlord’s handling of: concerns raised by the resident about communal cleaning; repairs to the communal door; the resident’s reports of a faulty front door to his flat.
Clarion Housing Association Limited (202013429)
The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property.
Clarion Housing Association Limited (202012788)
The complaint is about: The landlord’s handling of the resident’s reports of water leaks from October 2020 onwards. The landlord’s handling of the resident’s reports of historical water leaks. The impact the landlord’s handling of the reports had on the resident’s health.
Clarion Housing Association Limited (202016831)
The complaint is about: The landlord’s response to the resident’s request for it to replaster her property. The landlord’s handling complaint handling.
Clarion Housing Association Limited (202007823)
The landlord’s handling of the resident’s reports of noise nuisance from the flat above.
Clarion Housing Association Limited (202001457)
The complaint is about: The level and reasonableness of the service charge. The landlord’s response to the resident’s enquiries about repairs to a dormer window at the building. The landlord’s response to the resident’s enquiries about repairs to a communal tap, pipe and guttering at the building. The landlord’s complaints handling.
Clarion Housing Association Limited (202005579)
REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Clarion Housing Association Limited (202100303)
The landlord’s response to the resident’s reports of reoccurring roof leak.
Clarion Housing Association Limited (202102565)
The complaint is about the landlord’s: handling of the resident’s request for repairs to his bedroom radiator. associated complaint handling.
Clarion Housing Association Limited (202101071)
The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property.
Clarion Housing Association Limited (201907136)
The complaint concerns the landlord’s response to the resident’s reports of condensation on her windows.
Clarion Housing Association Limited (201915794)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s response to the resident’s request to be permanently decanted to a three-bedroomed property. Complaint handling.
Clarion Housing Association Limited (202004507)
The complaint is about the landlord’s: response to the resident’s request for reimbursement of the cost of replacing a lock to his front door. response to repairs required to a communal fire door. handling of the associated complaint.
Clarion Housing Association Limited (202012576)
REPORT COMPLAINT 202012576 Clarion Housing Association Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (201904933)
The complaint concerns how the landlord handled repairs to fix water leaks in the property.
Clarion Housing Association Limited (202001459)
The leaseholder complains about: delays to a window repair from September 2019; delays to repairs to a door entry system; service charges for repairs to a door entry system, and; complaint handling.
Clarion Housing Association Limited (202000015)
The complaint is about the landlord’s response to the resident’s report of water contamination at the property.
Clarion Housing Association Limited (202003044)
The complaint concerns: The landlord’s handling and administration of the resident’s service charge payments. The level of the service charge. The landlord’s handling of the formal complaint about these matters.
Clarion Housing Association Limited (202104519)
REPORT COMPLAINT 202104519 Clarion Housing Association Limited 8 June 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Clarion Housing Association Limited (202006605)
The complaint is about the landlord’s response to the resident’s reports of ASB.
Clarion Housing Association Limited (201912335)
The complaint is about the landlord’s: response to the resident’s report of a leak complaint handling.
Clarion Housing Association Limited (202000374)
This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns about building insurance cover for the property; the related complaint.
Clarion Housing Association Limited (202002871)
The complaint is about the landlord’s:
Clarion Housing Association Limited (202010192)
The complaint is about the landlord’s response to the resident’s reports about; the heating/hot water system at the property; parking.
Clarion Housing Association Limited (202003873)
The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance.
Clarion Housing Association Limited (202015290)
The complaint is about: The landlord's handling of repairs to the resident's front door. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (201915632)
The complaint refers to: The landlord’s response to the resident’s Right-to-Buy application (RTB).
Clarion Housing Association Limited (202003506)
The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were handled by the landlord. The level of compensation offered by the landlord.
Clarion Housing Association Limited (202015048)
The complaint refers to: The landlord’s handling of the major adaptations to the resident’s property. The resident’s concerns about delays caused by the local authority and its appointed contractor in completing the adaptations.
Clarion Housing Association Limited (202009271)
The complaint is about the landlord’s: Response to the resident’s reports of electric sockets not working in the property. Response to the resident’s reports of a problem with one of the windows in the property. Complaint handling.
Clarion Housing Association Limited (202011727)
The resident complains about how the landlord has responded to his reports of structural issues and cracks in the property.
Clarion Housing Association Limited (202004901)
REPORT COMPLAINT 202004901 Clarion Housing Association Limited 14 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Clarion Housing Association Limited (202010331)
The complaint concerns how the landlord responded to the resident’s reports of antisocial behaviour (ASB).
Clarion Housing Association Limited (202100142)
The complaint is about charges in respect of major works, specifically, the landlord’s ability to recover these costs having not set up a sinking fund for such purposes.
Notting Hill Genesis (201811579)
The complaint is about the landlord’s response to the resident’s reports of: Excessive heat in the property. Anti-social behaviour (ASB) at the property. The issuing of a Notice of Seeking Possession. The landlord’s complaint handling.