CHP (Chelmer Housing Partnership) deliver their core social purpose of meeting housing need by providing homes for rent and sale.
Their mission is; Transforming lives by creating great homes for everyone, they work across the county helping to make communities thrive. CHP believe that everyone deserves to live in a high quality, affordable home, and they aim to help tackle the housing crisis and provide excellent services for their customers.
The people who work at CHP have very different responsibilities, but all work together to help CHPs customers, whether it’s fixing a repair, managing a tenancy or building new homes. They operate a supportive, inclusive, culture where their approach to their work is governed by their values.
CHPs commitment to their people has been recognised for a number of prestigious awards. In 2018 they were ranked a Top 100 Not-For-Profit Organisation to Work for by the Sunday Times and named a Top 25 Housing Association by 24housing magazine.
RSH Narrative Regulatory Judgement
Provider: Chelmer Housing Partnership Limited
Regulatory code: L4331
Publication date: 28 July 2021
Governance grade: G1
Viability grade: V2
Reason for publication: Viability regrade
Regulatory route: In Depth Assessment
This regulatory judgement regrades the regulator’s assessment of Chelmer Housing Partnership Limited’s (CHP) financial viability from V1 to V2 and confirms its existing G1 grade for governance.
Based on evidence gained from an In Depth Assessment (IDA), the regulator has assurance that CHP continues to comply with the financial viability elements of the Governance and Financial Viability Standard and that its financial plans are consistent with, and support, its financial strategy. CHP has an adequately funded business plan, sufficient security and is forecast to continue to meet its financial covenants.
CHP has, however, material risks that it needs to manage. It is forecasting increased levels of expenditure on stock investment to improve energy efficiency and building safety. In addition, CHP is increasing the scale of its housing development and investing in a new operating model to deliver efficiencies. These factors put pressure on CHP’s interest cover performance.
The regulator’s assessment of CHP’s compliance with the governance elements of the Governance and Financial Viability Standard remains unchanged. Based on the evidence gained from the IDA, the regulator has assurance that CHP’s governance arrangements enable it to adequately control the organisation and to continue meeting its objectives.
Housing Ombudsman
Chelmer Housing Partnership Limited (202001978)
REPORT COMPLAINT 202001978 Chelmer Housing Partnership Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Chelmer Housing Partnership Limited (202102484)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her property. The landlord’s associated complaint handling.