Catalyst Homes are one of the UK’s leading housing associations – a member of the G15 group, with over 34,000 homes in London and the home counties. On 1 April 2022 Catalyst became a subsidiary of The Peabody Group.
They claim their purpose is focused on helping people flourish, they’re here to provide housing solutions and opportunities for those who can’t afford a home without support. Catalyst offer a wide range of homes, for rent, part ownership or purchase. And by doing so, they build more than homes – they build communities. Catalyst also claim to work hard to be a great employer, to deliver outstanding customer service and to be a high-performance business. They are absolutely committed to their social purpose, in every part of our organisation. And they always seek to do better.
RSH Interim Regulatory Judgement
Provider: Peabody Trust
Reg Code: 4878
Publication Date: 27 April 2022
Governance Grade: G1
Viability Grade: V2
Regulatory Route: Merger Activity
Other providers included in the judgement
Catalyst Housing Limited, Charlton Triangle Homes Limited, Peabody Developments Limited, Rosebery Housing Association Limited, Town and Country Housing
Explanation
Catalyst Housing Limited (L0699) became a subsidiary of Peabody Trust (4878) on 1 April 2022. This is an interim judgement based upon the regulator’s previous assessments of the providers which have now merged.
Housing Ombudsman
Catalyst Housing Limited (202103784)
The complaint is about: The landlord's handling of reports of cold and draughty rooms. The landlord's handling of reports of other defects. The Ombudsman has also considered the landlord’s complaint handling.
Catalyst Housing Limited (201912385)
The complaint is regarding the landlord’s response to the resident’s queries on the following: The status of her tenancy and the implications on her request for a transfer. Her application for the mutual exchange of the property. The handling of her formal complaint on the issues.
Catalyst Housing Limited (202112779)
The complaint is about the landlord’s response to the resident’s reports of a leak from his roof.
Catalyst Housing Limited (202014121)
The complaint is about: The landlord’s response to the resident’s reports that bamboo was encroaching their garden from a neighbouring property. The related handling of the complaint.
Catalyst Housing Limited (202115702)
The complaint is about the landlord’s handling of repairs to the exterior of the property including to the windows, paintwork, front door and bin storage.
Catalyst Housing Limited (202121479)
The complaint is about: The landlord’s handling of the resident’s reports regarding noise nuisance and trip hazards from its lack of repairs and maintenance to communal guttering. The landlord’s handling of the associated complaint and record keeping.
Catalyst Housing Limited (202111784)
The complaint is about the landlord’s recovery of arrears on the resident’s rent account.
Catalyst Housing Limited (202105781)
The complaint is about: The landlord’s handling of the resident’s concerns surrounding the inspection and replacement of an extractor fan and associated issues.
Catalyst Housing Limited (201914673)
The complaint is about the landlord’s response to the resident’s complaint about: Fly tipping; Dog hairs in the communal areas; Noise nuisance from communal doors and front doors; Its pet policy; A designated point of contact.
Catalyst Housing Limited (202003824)
This complaint is about the landlord’s handling of the resident’s concerns about the allocation of parking spaces.
Catalyst Housing Limited (202011651)
The complaint is about the landlord's response to the residents’ reports of delays in the staircasing process.
Catalyst Housing Limited (202010183)
The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property and compensation for damaged goods and decorations.
Catalyst Housing Limited (202007181)
REPORT COMPLAINT 202007181 Catalyst Housing Limited 20 Decmber 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Catalyst Housing Limited (202007537)
The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour caused by his upstairs neighbours.
Catalyst Housing Limited (202003611)
This complaint is about: The landlord’s handling of the resident’s transfer application. The resident’s request for a management transfer. The landlord’s record keeping.
Catalyst Housing Limited (202009351)
The complaint concerns the landlord’s: response to the resident’s report of a water leak in the property. handling of the associated complaint. response to the resident’s concerns about rubbish left outside his property.
Catalyst Housing Limited (201905894)
The complaint is about the landlord’s response to the resident’s reports of a Japanese Knotweed infestation in her garden. This includes her request for reimbursement for costs she states she incurred removing this.
Catalyst Housing Limited (201914610)
The complaint is about the landlord’s: Response to the resident’s request for certification demonstrating compliance with Government guidance on fire safety in relation to the building which he owns a property in. Complaint handling.
Catalyst Housing Limited (201807134)
The resident has complained about the administration of his rent account, specifically the handling of a housing benefit payment and the resulting rent arrears.
Catalyst Housing Limited (202005511)
The complaint is about the landlord’s response to the resident’s request to be reimbursed for personal possessions which were damaged following a burst pipe at the property.
Catalyst Housing Limited (202000443)
The complaint refers to:
Catalyst Housing Limited (202003309)
The complaint is about the landlord’s response to the resident’s request to provide form EWS1 for the building which the property is situated in.
Catalyst Housing Limited (202001847)
The complaint concerns: the landlord’s response to reports of water ingress and a lack of electricity supply to the garage; the level of service provided by an operative who attended after hours to investigate the issue.
Catalyst Housing Limited (201910076)
The complaint is about the landlord’s decision not to change the resident’s housing transfer band.
Catalyst Housing Limited (202002366)
REPORT COMPLAINT 202002366 Catalyst Housing Limited 23 February 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Catalyst Housing Limited (202001591)
The tenant has complained that: The landlord has not resolved the reported damp and mould problem in the property (particularly the bedroom, living room and kitchen) The landlord has not installed the correct adaptation (a ramp to the front door) for the tenant’s disabilities The landlord took too long to respond to reports of a mice infestation that had damaged white goods The landlord took too long to complete bathroom repairs (to the tiling and shower) The tenant’s daughter fell through the bedroom floor due to the condition of the property The landlord has not resolved a fault where the hot water stops when an outdoor pipe freezes during cold weather The landlord has not resolved the tenant’s reports of temperature issues throughout the house The landlord has refused to carry out gardening works despite offering to do so when the property was offered to the tenant
Catalyst Housing Limited (202001741)
The complaint is about the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to a shared wall between the property and the communal corridor; Water ingress into the property and; Complaint handling.
Catalyst Housing Limited (202006521)
The complaint is about the: Level of increase in the resident’s service charges. Landlord’s response to the resident’s complaint about missed garden maintenance appointments. Landlord’s response to the resident’s query about fire equipment service charges.
Catalyst Housing Limited (202002176)
The resident has complained about: the landlord’s response to his reports of noise-related anti-social behaviour (‘ASB’) from his neighbour; the landlord’s handling of his associated complaint.