Status: Open

Reported Complaint No. C001-GreenSquareAccord-021222

Provider: GreenSquareAccord

Date complained raised: 02/12/2022

Issue: Service Charge increased without proper notification

Response:

From: GreenSquareAccord Customer Services <info@greensquareaccord.co.uk>
Subject: RE: Complaint - Lack of Notification Service Charge Increase [#6FC50C]

Date: 8 December 2022 at 13:41:25 GMT

To: "support@housingsector.co.uk" <support@housingsector.co.uk>

Good Afternoon,
Thank you for your email and apology for the delay.
Firstly I would like to apologise the tenant hasn't has a call back regarding the service charge, I have sent a 48 hour case over to the service charge team to contact tenant.

Kind Regards

********

Customer Service Officer

03/01/2022 - Having had no response from GreenSquareAccord the following email has been sent:

Hello,

You have now failed to respond to this as an official complaint.  This is a direct contradiction of your online complaint procedure.  If we have not had a response by COP 6th January I will assume you have closed this issue and we can then raise with the Housing Ombudsman.

If you have any questions or require any  support from myself please let me know.

Kind regards

Ben 

Support Team