Bromford are a housing association, one of the biggest in the country, with almost 45,000 homes across central and south west England. While they believe in providing warm, safe and secure homes, ultimately they are a people business. Not only do Bromford claim to care about the 100,000 people who live in their homes, but they also want them to thrive. Bromford believe that having a great place to call home is just the start and with the right relationships and someone who believes in your potential, almost anything is possible. Bromford claim their customers are the people that live in their homes for rent and shared ownership. Their customers are also those who rent their garages and our commercial buildings and those buying one of our homes for outright sale. That’s why Bromford will continue to make a difference by investing in relationships and in connecting people, so their customers get to where they want to be. Because when they succeed, Bromford believe they too will succeed and that success drives us them to do even more. That's why their purpose is simple and honest: They invest in homes and relationships so people can thrive.
RSH Strapline judgement
Provider: Bromford Housing Group Limited
Name or Reg Code change details: None
Regulatory code: L4449
Publication date: 28 September 2022
Governance grade: G1
Viability grade: V1
Regulatory route: In Depth Assessment
Housing Ombudsman
Bromford Housing Association Limited (202006247)
The resident complains about the landlord’s response to his concerns about: The condition of the garden at the property, and his requests for compensation in relation to this. A tree within the garden that he would like to remove. Replacement of the kitchen.
Bromford Housing Group Limited (201903619)
The complaint is about the landlord's handling of the resident’s reports about: antisocial behaviour from neighbours a data breach and a data request complaint handling
Bromford Housing Association Limited (201914576)
The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]
Bromford Housing Association Limited (202001208)
The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB) and harassment; associated formal complaint.
Bromford Housing Group Limited (202000734)
The complaint is about the placement of the landlord’s skip which the resident reports damaged their car.
Bromford Housing Association Limited (202012170)
The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a three bedroom property; however, the resident considers that the property should be classified as a two-bedroom property.
Bromford Housing Association Limited (202006884)
The complaint is regarding the landlord’s handling of the lettings process for the complainant’s former tenancy.
Bromford Housing Association Limited (202012675)
The complaint is about the landlord’s handling of the repair to the boiler.
Bromford Housing Association Limited (202109346)
The complaint is about: The landlord’s decision to not remove the laminate flooring cover in the kitchen prior to the resident moving in. The landlord’s response to the resident’s reports of water damage to the laminate flooring in the kitchen of the property.
Bromford Housing Association Limited (202100489)
The complaint is about the handling of an outstanding repair to the fence.
Bromford Housing Association Limited (202007837)
The complaint is about the landlord’s response to the resident’s reports of flooding at the property and associated damage.
Bromford Housing Association Limited (202013537)
REPORT COMPLAINT 202013537 Bromford Housing Association Limited 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Bromford Housing Association Limited (202014045)
The complaint is about the landlord’s handling of the repair to the boiler and associated decorative repairs.
Bromford Housing Association Limited (202112906)
The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and his concerns about subsidence. The landlord’s handling of the associated complaint. The landlord’s handling of the repairs and the resident’s decant (temporary move) following its final response to his complaint.
Bromford Housing Association Limited (202120321)
The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint.