Broadacres vision is to be the best rural housing association in the country. They own and manage over 6,400 homes across the whole of North Yorkshire. Their range of services include our own property maintenance team, extra care schemes, a woman's refuge, young homelessness accommodation, services for people with learning disabilities and mental health issues.

SH Strapline judgement

• Provider: Broadacres Housing Association Limited

• Name or Reg Code change details: None

• Regulatory code: LH4014

• Publication date: 27 October 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: Stability Check

Housing Ombudsman

Broadacres Housing Association Limited (202002804)

This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by her neighbours. The report will also address the landlord’s handling of the complaint.

Broadacres Housing Association Limited (202103840)

The complaint is about the landlord’s handling of the installation of a new Air Source Heat Pump (ASHP) heating system, and the works which surrounded this.