BPHA are a large Housing Association based in Bedford and operating across the Oxford to Cambridge arc. They have (according to BPHA) an outstanding track record of delivering affordable homes and are committed to building communities where people can live happily in a home they can afford. They currently own or manage over 19,000 homes, employ over 450 staff and are committed to providing our customers with high quality, value for money services.
RSH Narrative Regulatory Judgement
Provider: bpha Limited
Regulatory code: LH3887
Publication date: 29 June 2022
Governance grade: G1
Viability grade: V1
Reason for publication: Viability regrade
Regulatory route: In Depth Assessment
Housing Ombudsman
The complaint is about the landlord’s response of reports of smells coming into the property from a neighbouring property.
REPORT COMPLAINT 202011346 bpha Limited 20 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to an asbestos ceiling following a leak and the level of compensation it offered in relation to the complaint.