Bournville Village Trust aim is to create and sustain communities where people can thrive, which they do by providing a range of multi-purpose holistic services. They work across more than a dozen diverse and distinctive communities in Birmingham and Telford, serving thousands of people.  You can read more about what we do and the services we provide on their What We Do page.  Bournville Village Trust is a registered charity with the Charity Commission and a registered social housing provider regulated by the Regulator for Social Housing. Bournville Village Trust believe that successful communities are where people from all walks of life can reach their full potential don’t happen by accident, it’s down to creating great places with quality housing and spaces matched with great opportunities for people to work together, overcome barriers and thrive.

RSH Strapline judgement

• Provider: Bournville Village Trust

• Name or Reg Code change details: None

• Regulatory code: L0702

• Publication date: 30 March 2022

• Governance grade: G1

• Viability grade: V1

• Regulatory route: In Depth Assessment

Housing Ombudsman

Bournville Village Trust (202100005)

The complaint is about the landlord’s: response to the resident’s reports of a leak in her bathroom; response to the resident’s request that it refund the cost of her emergency builder; communication following the resident's request for the release of its call recordings; decision to only allow its staff to visit the resident’s property in pairs; complaints handling.

Bournville Village Trust (202014113)

The complaint is about the landlord's application of payments made by the resident for a purpose she did not intend.