HOUSING SECTOR

Bournville Village Trust Performance Index

An evidence-led view of how Bournville Village Trust performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Bournville Village Trust

Bournville Village Trust is a charitable trust established in 1900 by George Cadbury. Based in Bournville, Birmingham, it provides social housing and estate stewardship services across Bournville, central Birmingham and Telford, including Lawley and Lightmoor Village. Its work includes maintaining homes, managing neighbourhoods, supporting residents and protecting the distinctive character of its estates.

Landlord type Charitable trust and registered housing provider
RSH registration L0702 — Bournville Village Trust
Homes owned Approximately 3,422 homes owned and managed — RSH September 2025 regulatory judgement. Separate owned-only figure being verified.
Homes managed Approximately 3,422 homes owned and managed — RSH September 2025 regulatory judgement. Separate managed-only figure being verified.
Operating area Bournville and central Birmingham, and Telford in Shropshire
LEADERSHIP

Senior leadership

Chief Executive Pete Richmond
Chair of Trustees Caroline Cadbury
Vice Chair of Trustees Alison Fisher
Director of Communities Arthur Tsang
Director of Finance David Robinson
Director of People and Performance Helen Harvey
Director of Maintenance Services Neil Ashford
Member Responsible for Complaints Alison McKittrick
RESIDENT INFORMATION

Contact Bournville Village Trust

Official routes for residents to contact their landlord, report repairs, obtain estate management assistance and make complaints.

Telephone
0300 333 6540 Monday to Friday, 8.30am–5pm. Emergency repairs can be reported outside normal office hours using the same number.
Email
enquiries@bvt.org.uk
Official website
Visit Bournville Village Trust
Contact and enquiries
Contact Bournville Village Trust Online enquiries, contact centre opening hours, office locations and estate services.
Repairs
Report a repair Non-emergency repairs can be reported online or by emailing repairs@bvt.org.uk. Emergency repairs must be reported by telephone on 0300 333 6540.
Complaints
Make a complaint or compliment Complaints can be submitted using the online form, by telephone or by emailing feedback@bvt.org.uk. Residents can also contact the Housing Ombudsman Service.
Complaints email
feedback@bvt.org.uk
Head office
Bournville Village Trust
350 Bournville Lane
Bournville
Birmingham
B30 1QY
Telford offices
Oak Tree Community Centre, Lightmoor Village, TF4 3EG; and Lawley Community Hub, Lawley Square, TF3 5BZ.
HOUSING SECTOR REPORTING

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