Bolton at Home is a Registered Provider of Social Housing. It owns 18,200 properties and manages the neighbourhoods in which they are located. It also undertakes work in private sector renewal and regeneration. In 2005 Bolton at Home received 3 stars from the Audit Commission (the maximum rating) in recognition of its work. Bolton at Home and Arcon Housing, and four other subsidiary companies, each with their own operational business plans. Arcon Housing also has a commercial subsidiary Arcon Developments Limited. Both Bolton at Home and Arcon Housing are registered with the Regulator of Social Housing and we have an interim group rating of G1 for governance and V2 for financial viability.
RSH Strapline judgement
Provider: Bolton at Home Limited
Name or Reg Code change details: None
Regulatory code: 4568
Publication date: 3 November 2021
Governance grade: G1
Viability grade: V2
Regulatory route: Stability Check
Housing Ombudsman
Bolton at Home Limited (202008152)
The complaint is about: The allocation of a neighbouring flat in 2017. The landlord’s handling of the resident’s reports of anti-social behaviour from his neighbour. The related complaint handling.
Bolton at Home Limited (202011752)
The complaint refers to: The landlord’s handling of the resident’s concerns about the standard of cleaning and grounds maintenance in the communal areas surrounding her property. The landlord’s handling of the associated complaint. The resident’s concerns related to antisocial behaviour (ASB) and the landlord’s proposed bin storage areas.
Bolton at Home Limited (202100885)
The complaint is about the landlord’s: Response to reports of damp in the property. Response to damage to the property when the roof was replaced. Complaint handling.
Bolton at Home Limited (202000136)
The resident has complained: That the landlord’s policy for gas safety checks does not comply with the rights of tenants. About the landlord’s response to concerns which were raised about gas safety checks taking place every 10 months. About correspondence he received from the landlord relating to antisocial behaviour (‘ASB’), and the landlord’s decision not to open a formal complaint. About complaint responses the landlord issued in 2019