In August 2018, the Ministry of Housing, Communities and Local Government published a green paper titled "A new deal for social housing," outlining five principles to create a new, fairer deal for social housing residents. The government's response to the call for evidence highlighted concerns about safety and quality, poor handling of complaints, and tenants feeling unheard. The government published a social housing white paper on 17 November 2020, which set out measures to reinforce the regulator's objectives, empower residents, and encourage investment in neighbourhoods. Although the white paper was generally well received, stakeholders expressed concerns over the pace of the proposed reforms, tenants' representation, and resource implications for social housing providers.