The Rise of the Smaller Housing Providers and The Benefits Therein
With more and more concerns raised daily as larger housing providers fail due to a loss of focus and ability to provide homes that are warm, safe, and dry, as they grapple with the weight of their own expansion. The challenges of maintaining vast stocks amidst organisational strains, disconnected staff who no longer feel part of a worthy team, but rather now just a payroll number, and with legacy systems unable to connect with the multiple CRM systems and outdated Excel spreadsheets. As repairs go unresolved and community connections fray, a compelling opportunity arises for smaller housing providers to step into the breach and restore faith in the sector and once again create a service that we can all be proud of.
“It's Good to Talk” - The Power of Mediation
The challenges of resident satisfaction and effective communication can sometimes lead to strained relationships and escalating conflicts. Yet, amidst the complexities of managing properties, it's worth revisiting an age-old adage: "It's good to talk.”
This simple phrase encapsulates the essential role that communication and mediation play in resolving disputes and rebuilding trust within the housing sector.
