Beyond Housing are one of the largest registered housing providers in the North East and North Yorkshire. With regional offices in Redcar and Scarborough, Beyond Housing are responsible for the letting, management and maintenance of over 15,000 homes across the north east and North Yorkshire. Their mission is to provide services their customers value, homes they want and places they are proud of, all delivered by people who care. Established in 2018, Beyond Housing provides 15,000 homes and a wide range of services to over 30,000 customers living in the Tees Valley and North Yorkshire. They’re one of the largest housing organisations in the north east region and have ambitious about achieving their purpose of helping their customers and communities to succeed and thrive. With almost 800 colleagues making up the Beyond Housing family. Beyond Housing are proud of their reputation for providing high quality affordable homes within thriving communities. They claim to be a housing provider with a difference. They recognise that their role in our communities is one that’s much bigger than bricks and mortar, whether that’s through creating work, training and learning opportunities to help people reach their potential, investing in their communities where they need it most, or providing a vast range of independent and supported living services to support older and more vulnerable people to stay in their home for longer.
Regulatory Notice: Beyond Housing Limited (28 September 2022)
RSH Narrative Regulatory Judgement
Provider: Beyond Housing Limited
Regulatory code: LH4401
Publication date: 28 September 2022
Governance grade: G2
Viability grade: V1
Reason for publication: Governance downgrade
Regulatory route: Reactive Engagement
Housing Ombudsman
Beyond Housing Limited (202009831)
The complaint refers to: The landlord’s handling of the letting of the property to the resident in October 2019. The landlord’s response to the resident’s concern that the feedback survey he had completed in November 2019 had been altered by a member of the landlord’s staff. The resident’s concern about the arrears recovery action taken by the landlord at…