Bernicia has developed an enviable reputation as one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes and providing specialist support services to over 60,000 customers. They deliver what they say they will, value their customers, work together and respect each other. Bernicia encourage innovation and operate with the highest levels of accountability and integrity, which is all part of their engaging, exciting and infectious Bernicia Way of doing business. They own and manage 14,000 properties and provide services for single people, couples, families and older people, and care and support services for those with additional support requirements. Bernicia have plans to invest £140m in both their existing and new homes across a spectrum of types and tenures, re-define the range and impact of their service offer and implement a digital agenda to make those services just a few clicks away for their customers. Bernicia claim that what they do makes a difference to people’s lives, so they are unashamedly performance driven and employ confident, proud and passionate people to achieve our ambitions - The Bernicia Way. Whilst predominantly a social landlord, they also have successful commercial trading subsidiaries that provide high quality block and facilities management, estate agency, private rented and open spaces management. Bernicia use the surplus they make to increase the social value they deliver to communities. Bernicia employ 550 people and have a progressive attitude to learning and innovation, with a commitment for staff to develop with them. During 2017 Bernicia were recognised as the Region’s fastest growing business, retained Investors in People gold accreditation and extended their award-winning apprenticeship and training programmes.
RSH Strapline judgement
Provider: Bernicia Group
Name or Reg Code change details: None
Regulatory code: 4868
Publication date: 24 November 2021
Governance grade: G1
Viability grade: V1
Regulatory route: Stability Check
Housing Ombudsman
Bernicia Group Limited (201905757)
The complaint is about the landlord’s response to reports of Antisocial Behaviour (ASB), in particular, noise nuisance and sound transference and its subsequent complaint handling.
The complaint is about the level of rent.
The complaint concerns the landlord’s handling of the resident’s reports their fridge freezer was damaged following an electrical test.
The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident’s storage heaters.