Believe Housing is one of the North East's largest housing associations, who pride themselves on putting their tenants and our people at the heart of everything we do and making them part of the journey in providing better housing services, homes, and communities. Believe Housing are (according to their website) committed to a diverse and inclusive workforce to deliver their vision and values of life without barriers and to do the right thing: for our people, for the customers, and for their business. Believe Housing is one of the largest housing associations in the north east of England. Believe Housing covers 862 square miles, from the very rural west, to the hustle and bustle of Durham city centre, and the magnificent coastline in the east. With their diverse setting, they place a great amount of emphasis on providing a local housing service to fit local housing needs.

RSH Strapline judgement

• Provider: Believe Housing Limited

• Name or Reg Code change details: None

• Regulatory code: 5071

• Publication date: 27 October 2021

• Governance grade: G1

• Viability grade: V2

• Regulatory route: Stability Check

Housing Ombudsman

Believe Housing Limited (202000694)

The resident complains about: The landlord’s failure to respond to an email about a rent payment. The landlord’s handling of an insurance claim for damage to carpets and

Believe Housing Limited (202009933)

The complaint refers to: The landlord’s handling of repairs at the property during the void period. The landlord’s handling of issues at the property once the tenancy had commenced. The landlord’s communication with the resident regarding her energy supply. The landlord’s response to the resident’s request for a rent refund due to the condition of the property when she moved in. The landlord’s handling of the associated complaint.

Believe Housing Limited (202102816)

The complaint is about the landlord’s response to: The resident’s reports of boundaries issues between hers and the neighbouring property. The resident’s concerns about being advised to reinstate her garden and her request for the landlord to undertake the works to install a driveway. Since completing the complaints procedure, the resident has also complained about the landlord’s response to a report of antisocial behaviour.

Believe Housing Limited (202015829)

The complaint is about the landlord’s response to the resident’s reports about: