bdht. (Bromsgrove District Housing Trust) are the largest provider of affordable housing in Bromsgrove and the surrounding area. They are committed to maintaining the very best service for their communities. As a not-for-profit organisation, everything they do is about best serving our residents. Every single penny they make gets re-invested into the local community, meaning we can continue to provide vital housing support to those who need it. bdht are committed to constantly adapting and improving their services to meet the needs of our tenants. They do this by listening to feedback and learning what works best, this is shown with their customer satisfaction score of 90%. They are proud of their reputation as an excellent employer, with over 130 staff working together to provide fantastic housing services in the heart of Bromsgrove.

RSH Strapline judgement

• Provider: Bromsgrove District Housing Trust Limited

• Name or Reg Code change details: None

• Regulatory code: LH4415

• Publication date: 8 December 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: Stability Check

Housing Ombudsman

Bromsgrove District Housing Trust Limited (202010431)

The complaint is about: the landlord’s collection of rent relating to the property in March 2021; the amount of compensation offered in relation to a flooding incident in August 2020; the amount of compensation offered in relation to a second flooding incident in October 2020.

Bromsgrove District Housing Trust Limited (202013026)

The resident complained about the landlord's response to: his report of flooding at the property. his concern that the flooding was the result of the property’s flawed development / construction. his request for compensation.