HOUSING SECTOR

B3Living Performance Index

An evidence-led view of how B3Living performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About B3Living

B3Living is a not-for-profit housing association based in Broxbourne, Hertfordshire. It provides social and affordable rented homes, shared ownership housing and housing-related services, primarily in Broxbourne and other parts of Hertfordshire and neighbouring areas. Its work includes maintaining existing homes, supporting residents and developing new affordable housing.

Landlord type Not-for-profit registered housing provider
RSH registration L4455 — B3 Living Limited
Homes owned Data being verified. Separate owned-only stock figure not confirmed.
Homes managed Over 6,000 homes — reached the 6,000th home in management during 2025/26. Exact year-end total being verified.
Operating area Hertfordshire and neighbouring areas, including parts of Essex
LEADERSHIP

Senior leadership

Chief Executive Steve Woodcock
Board Chair Andy Walder
Vice Chair Steve Nunn
Executive Director, Operations Sophia Howells
Executive Director, Finance Alex Shelock
Executive Director, Development Jon Hayden
RESIDENT INFORMATION

Contact B3Living

Official routes for residents to contact their landlord, report repairs, manage their tenancy and make complaints.

Telephone
01992 453 700 General enquiries Monday to Friday, 9am–5pm. For residents without telephone credit, call 0300 100 0023.
Email
enquiries@b3living.org.uk
Official website
Visit B3Living
Contact and enquiries
Contact B3Living Telephone, live chat, online enquiries and customer support.
Resident account
Access myB3Living services B3Living's resident app and account support for rent information, repairs and enquiries.
Repairs
Report or enquire about repairs Use the resident app or contact B3Living for repair and maintenance enquiries.
Complaints
Make a complaint Two-stage complaints procedure. Stage 1 responses are normally targeted within 10 working days and Stage 2 within 20 working days, following acknowledgement. Residents may contact the Housing Ombudsman.
Postal address
B3Living
Building A
Turnford Place
Great Cambridge Road
Turnford
Hertfordshire
EN10 6NH
HOUSING SECTOR REPORTING

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Housing Sector reporting and analysis relating to B3Living.

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