Aster Group supplies a wide range of housing options in response to the housing crisis, working towards its vision of ensuring everyone has a home. The not-for-dividend business was established in 1990 and has £2 billion worth of assets. Aster plans to invest £2.5 billion to deliver 12,000 new homes by 2030.
RSH Interim Regulatory Judgement
Provider: Aster Group Limited
Regulatory code: L4393
Publication date: 26 January 2022
Governance grade: G1
Viability grade: V1
Regulatory route: Merger Activity
Housing Ombudsman
Aster Group Limited (202000764)
The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]
Aster Group Limited (202005514)
The complaint is about how the landlord handled repairs to the resident’s path and subsequent flooding.
Aster Group Limited (201916183)
The complaints are about: How the landlord responded to concerns raised about the attitude of its staff. The landlord’s decision not to treat the resident’s request to astro turf the rear garden as an aid and adaptation under its policy; and the landlord’s decision not to reimburse the resident the costs of having the work done privately. Rent arrears letters the resident received. The landlord’s decision not to make adjustments to the rent arrears correspondence it issues.
The complaint is about the landlord’s response to reports of damp.
Aster Group Limited (202004941)
The complaint is about the landlord’s communication to the resident about her rent arrears and rent increase.
The complaint concerns:
Aster Group Limited (201912210)
The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered.
The resident has complained about: How the landlord has handled her reports of defects at her property. The landlord’s ongoing handling of defects since completing its complaint procedure. The Ombudsman has also considered the landlord’s handling of the complaint.
The complaint is about: The landlord’s decision to sell the resident a 70% share of its property under the Help to Buy Scheme. The landlord’s sales process and its decision not to buy back the property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord moving the resident from her previous property and its response to concerns that the new property was unsuitable.