Aspire Housing have (according to their website) the perfect blend of houses and services to help improve lives. Aspire Homes formed 2000. They have affordable rental homes in Staffordshire and Cheshire, helping and supporting more than 20,000 customers. Over the next five years Aspire Homes have ambitious plans to do much more in these local communities. Last year, their money advisors helped their customers reduce their debts by £2m and their employment experts helped 150 people into work. Aspire Homes are ambitious, it is one of their core values and they invest in the future of their customers and their communities, because they believe it is the right thing to do. Aspire Housing are committed to accounting for their actions and performance in an open and transparent manner. This commitment is to their customers, local communities, regulators and other stakeholders. 

RSH Strapline judgement

• Provider: Aspire Housing Limited

• Name or Reg Code change details: None

• Regulatory code: L4238

• Publication date: 17 November 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: Stability Check

Housing Ombudsmen

Aspire Housing Limited (202008253)

The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) in and around her building. The landlord’s response to the resident’s concerns about the communal doors, car park gate and the building’s ventilation system.

Aspire Housing Limited (202101155)

The complaint is about the landlord’s response to the residents report of a roof leak. The report will also address the landlord’s handling of the related complaint.

Aspire Housing Limited (202119733)

The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in her property.