Anchor was formed in November 2018 when Anchor Trust and Hanover Housing Association merged, they are the largest provider of specialist housing and care for older people in England. Anchor have around 54,000 homes for people in later life across almost 1,700 sites and operate in more than 85% of local councils in England. Anchor offer a range of services: affordable rented properties, extra care housing, spacious leasehold apartments, accessible bungalows, downsizer homes, luxury retirement villages, and more than 100 residential care homes offering everything from respite stays to specialist dementia care.
RSH Strapline judgement
Provider: Anchor Hanover Group
Name or Reg Code change details: None
Regulatory code: LH4095
Publication date: 3 November 2021
Governance grade: G1
Viability grade: V1
Regulatory route: Stability Check
Housing Ombudsmen
AAnchor Hanover Group (201916021)
The resident complains that the landlord: did not inspect her property prior to her purchasing did not maintain and paint the external surfaces of the building did not respond to her requests for details on finances has plans to repaint windows and then shortly after replace them has plans to build a boundary wall.
Anchor Hanover Group (202003188)
The complaint concerns the landlord’s decision not to award the resident priority status on its rehousing waiting list.
Anchor Hanover Group (202004280)
The complaint is about the landlord’s handling of the resident’s reports of being bullied by another resident.
Anchor Hanover Group (202122869)
The complaint is about the landlord’s handling of the resident’s reports of damage to their possessions following a leak.
Anchor Hanover Group (202114698)
The complaint is about the landlord’s handling of the resident’s report of a potential pest infestation issue within the loft area of the property.
Anchor Hanover Group (202115872)
The complaint is about the landlord’s response to the resident’s reports of a bed bug infestation at her property.
Anchor Hanover Group (202100002)
The complaint concerns how the landlord administered the resident’s rent account.
Anchor Hanover Group (202004337)
The landlord’s response to the resident’s reports about the quality of works carried out to the bathroom and heating including the level of compensation . The landlord’s response to the resident’s reports in relation to increased energy costs whilst works were being carried out. The landlord’s complaint handling.
Anchor Hanover Group (201910311)
The resident complains about the summer temperature settings of the district heating system.
Anchor Hanover Group (202107252)
The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount of rent owed.
Anchor Hanover Group (202014722)
The complaint is about the landlords handling of the residents reports of: The level of service charge at the property. The landlord’s complaint handling.
Anchor Hanover Group (202105451)
The complaint is about the landlord’s handling of the resident’s concerns regarding: The quality of garden maintenance carried out at the property The level of service charge.
Anchor Hanover Group (202015214)
This complaint is about the landlord’s handling of the resident’s concerns about the increase in his service charges and the explanation provided by the landlord for the increases.
Anchor Hanover Group (202010149)
REPORT COMPLAINT 202010149 Anchor Hanover Group 12 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Anchor Hanover Group (202006922)
The complaint is regarding: The landlord’s handling of the applicant’s request to be rehoused. The applicant’s concern that the landlord’s Allocations Policy discriminates against him. The landlord’s complaint handling.
Anchor Hanover Group (202101483)
REPORT COMPLAINT 202101483 Anchor Hanover Group 9 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Anchor Hanover Group (202105225)
The complaint is about the resident’s concerns regarding the costs of the catering service provided within his accommodation.
Anchor Hanover Group (202015843)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of reports of ASB made about the resident.
Anchor Hanover Group (202007716)
The complaint is about the landlord’s handling of reports of silver fish at the property and its subsequent compensation offer.
Anchor Hanover Group (202014148)
The complaint concerns an increase in service charges for heating and hot water.
Anchor Hanover Group (202009169)
The resident complained about the landlord’s: response to his concern about insufficient compartmentalisation within the building to prevent transmission of smells and smoke into his property and communal areas. handling of his associated complaint.
Anchor Hanover Group (202008755)
The resident’s complaint is about the landlord’s response to his reports of leaks to the flat roof and dormer window. This Service will also consider the landlord’s complaints handling.
Anchor Hanover Group (202008567)
The complaint is about: The landlord’s decision to withdraw lease amendments in relation to sub-letting in April 2020. The landlord’s communication with the resident.
Anchor Hanover Group (202005751)
The complaint is about the landlord’s response to the resident’s reports regarding: the general public using pathways on the resident’s estate.
Anchor Hanover Group (201913687)
The complaint is about the landlord’s handling of the applicant’s application for a property.
Anchor Hanover Group (202012089)
The complaint is about the landlord’s response to the resident’s dispute about the allegation that he had been rude and aggressive towards staff.