Alliance Homes

Number of homes 6,721

CEO Louise Swain

Website: www.alliancehomes.org.uk

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Alliance Homes are a community based social housing provider operating in the West of England. They own and manage just over 6,500 homes and employ around 350 staff, with an annual turnover of £43 million. They work in partnership with local, regional and national agencies to deliver their services. As well as providing homes that are affordable in terms of rent and running costs, they also provide a range of support services to help individuals get the most out of life. Alliance Homes were formed as North Somerset Housing back in 2006 with a stock transfer of 6,700 properties from North Somerset Council. Alliance Homes aims to make a positive difference to people’s lives. Their core business is providing and managing homes, they own and manage 6,541 homes and 1,675 other properties. Alliance Homes are helping to tackle the national housing shortage by planing to build at least 2,000 affordable new homes across our operating areas over the next 10 years. There are other activities that add value to what Alliance Homes do, and they place a strong emphasis on partnership working to deliver these services. They work with a range of partners from other housing associations to build homes, to community organisations and our strategic partner North Somerset Council to deliver support services. Alliance Homes provide repairs for other providers through their Home Repairs Service, which is a partnership with Brighter Places and Bristol Community Land Trust.

RSH Strapline judgement

  • Provider: NSAH (Alliance Homes) Limited

  • Name or Reg Code change details: None

  • Regulatory code: L4459

  • Publication date: 27 July 2022

  • Governance grade: G1

  • Viability grade: V1

  • Regulatory route: In Depth Assessment

Housing Ombudsmen

NSAH (Alliance Homes) Limited (202108062)

The complaint is about the landlord’s response to a reported pigeon infestation and the mess this causes at the resident’s property.

NSAH (Alliance Homes) Limited (202109051)

The complaint concerns the landlord’s decision to decline the resident’s request to replace the garden fence.