Accent Housing have been providing homes and services across the country since 1966. Accent Housing have homes spread over the North, East and South of the country, providing housing to 35,000 residents and their families. Accent Housing believe that everyone has the right to a safe, secure and warm place to call home but that’s not a reality everyone has. As a UK housing association their purpose is to change this by providing homes where they are most in need and doing everything they can to improve peoples' lives. Accent corporate strategy includes their plans to build at least 1,500 affordable rented and low-cost home ownership homes by 2024. Accent claim to invest in their existing homes to make sure they offer their residents the very best in living standards, by adapting to meet new ideas, environmental changes, new regulations for safety and security and modern technology to make them a home for life, in every way their residents need them to be.

RSH Strapline judgement

• Provider: Accent Group Limited

• Name or Reg Code change details: None

• Regulatory code: L4511

• Publication date: 8 December 2021

• Governance grade: G1

• Viability grade: V1

• Regulatory route: Stability Check

Housing Ombudsmen

Accent Housing Limited (202006312)

The complaint is about: The landlord’s response to the resident’s allegations of non-compliance with policies set out by the Department for Levelling Up, Housing and Communities (DLUHC) and the Regulator of Social Housing (RSH), as well as guidance from HouseMark. The process by which the landlord calculated its service charge and its suggestion that the