Stuck in Silence: The Hidden Costs of Poor Communication in the Housing Sector

In this blog post, we'll explore the communication challenges faced by housing associations and the hidden costs of poor communication. We'll also provide practical tips for improving communication with tenants, handling difficult conversations, and training your staff to communicate effectively. By the end of this post, you'll have a better understanding of the far-reaching impacts of poor communication in the housing sector and the urgent need for effective communication practices that prioritise tenant well-being and satisfaction.